Shipping and Returns

Order confirmation

You will receive an email confirmation of your order, confirming the transaction and detailing the items you have ordered.

Please note that due to limited availability, we cannot guarantee that a particular book will be available by the time you finalize your order. In these circumstances, we will notify you and re-fund you as soon as possible with any sum debited from your credit/debit card. 

Payments

All purchases must be paid by credit or debit card, or via Paypal.

Your credit card details are not revealed to us, and are never stored on our server or database. Payment in full for each order placed by individuals must be received and cleared before items will ship.

Delivery

Delivery expenses are calculated during checkout, based on the weight of the items selected and the country they are sent to.

All books are packaged as securely as possible with bubble wrap and book specific shipping boxes.

In-store pickup is available, excluding shipping fees, for orders made in Barcelona. You will receive a confirmation email when your order is ready to picked up at our Bookstore in Comte Borrell 99, 08015 Barcelona.

Your item will be sent within 3 business days after purchase, though if you have any special requirement, please let us know. You will receive a confirmation email from us when your order has shipped, including its tracking code. 

As a general guide you should expect to receive your order within the following timescales after shipment has taken place: 

Spain: 2-4 days

Europe: 4-8 days

Rest of the World: 6-14 days

 
Please note that overseas delivery times can vary considerably depending on your country’s customs policies.

If your order has not arrived in this timeframe or you have any other inquiries please get in touch at info@terrrranova.com and we will advise you accordingly.

Return and cancellation

Under the EU law, you have the right to return and get a refund of any item within 14 days of receiving the order. We will give you a refund by the same method as your original payment for products that are returned with proof of purchase and in the same conditions that were bought, once we have received them. Refund usually takes around 2-6 working days to arrive to customer, but it can take up to 30 days depending on location and card company, so please be patient, and if you have any doubt or issue you can get in touch with your credit/debit card company.

Returns must be paid for by the customer.

Before returning an item, please get in touch with us at info@terrranova.com so we can tell you how to proceed.